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Other Informations
We have gathered BALMUDA products' most frequently asked questions. Please select the product from the left bar menu to view the FAQs for each item. If information you are seeking is not available or if you have any further questions, please feel free to contact BALMUDA design.
Latest Information
NumberKey: Unable to connect and/or properly function (For Windows)
When NumberKey does not function properly under Wi-Fi network environment, please verify the list below.
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How to connect when using ad hoc (for Windows)
When you are outside and without access to a Wi-Fi base station, you can create a network on your Windows and iPhone/iPod touch when using the NumberKey.
“sh” appears when entering data from NumberKey.
The underlying cause is that your NumberKey and NumberKey Connect are not the correct versions.
How to connect the NumberKey (For Windows when Wi-Fi is available)
NumberKey functions after both iPhone/ iPod touch and Windows computer is connected to the same Wi-Fi network.
Language Setting: Japanese or English
NumberKey offers two languages: English and Japanese.
The language setting for the NumberKey application is programmed to automatically adjust to the language you are using.
Regarding LED’s Lifespan and Exchange
BALMUDA design’s LED lighting products last long past 50,000 hours of use and after such time, keeps 70% of its original brightness.
How much is 50,000 hours exactly? 50,000 hours is approximately 23 years of continuous use at 6 hours of a day, 7 days a week. And because there’s no need to change the LED light bulb, our desk lights are truly maintenance-free.
For more information regarding LED and its lifespan and exchanges, please view below.
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For X-Base and its compatible models
X-Base is made to fit Apple’s various notebook computers.
For an X-Base that is compatible with your computer, please see below.
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Compatible computer models with Lift
Lift us created ti fit Apple’s notebook computers. Except for the list of compatible computer models, we do cannot guarantee its compatibility and exempt from warantee and support services.
For compatible computers models, please see the list below.
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Compatible computer models with Floater
Floater has several models made to be compatible with various Apple notebooks. Please be aware that the Floater’s compatibility is limited and thus cannot be used with other models not mentioned below.
For computer models compatible with Floater, please see the list below.
How to connect when using ad hock (for Mac)
The NumberKey functions by connecting your iPhone/iPod touch and Mac to a Wi-Fi network. When on-the-go without access to a Wi-Fi base station, create a network on your Mac and connect your iPhone/iPod touch to its network.
But first, please install the NumberKey to your iPhone/iPod and NumberKey Connect to your Mac.