{"id":1130,"date":"2026-05-14T22:46:01","date_gmt":"2026-05-14T13:46:01","guid":{"rendered":"https:\/\/www.balmuda.com\/global\/connect-app\/?page_id=1130"},"modified":"2026-05-16T16:38:07","modified_gmt":"2026-05-16T07:38:07","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/www.balmuda.com\/global\/connect-app\/dsc01\/en-jp\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n

main unit issues<\/h2>\n\n\n
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The time is incorrect even though it is paired with the App<\/span><\/div>\n <\/summary>\n
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\u2014 Is the App Time setting set to \u201cManually set on the main unit\u201d?<\/strong>
If you Select \u201cSet automatically\u201d under \u201cTime setting,\u201d you can match the time to your smartphone\u2019s time or to the time in a selected Time zone.\u2028<\/p>\n\n\n\n


\u2014 Is The Clock connected to the App or Wi-Fi?<\/strong>
The Clock\u2019s time adjustment is done via the App over a Bluetooth Connection, or via Wi-Fi.
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\u2014 Is the Time zone setting correct?<\/strong>
If you have specified a Time zone manually, it may differ from your current location\u2019s Time zone. You can set the Time zone only from the App.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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The clock face does not light up<\/span><\/div>\n <\/summary>\n
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\u2014 Is the main unit\u2019s battery level sufficient?<\/strong>
If the battery level is low, the maximum brightness may be limited.
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\u2014 Is anything blocking the ambient light sensor?<\/strong>
If the ambient light sensor detects that it is dark, the LED brightness will decrease.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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No sound<\/span><\/div>\n <\/summary>\n
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\u2014 Is the volume set to zero?<\/strong>
Relax Time, Alarm, and other functions each have independent Volume settings. If there is no sound when there should be, turn the Crown clockwise. You can also adjust each Volume from the settings screen for each function in the App. If you are setting it on the main unit, follow the steps below.<\/p>\n\n\n\n

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\u2028\u30fbRelax Time<\/strong>
While the Relax Time function is active, increase the Volume.<\/p>\n\n\n\n

\u2028\u30fbAlarm<\/strong>
While the Alarm sound is on, or while in Alarm Sound preview (press the Sun button twice), increase the volume.\u2028<\/p>\n\n\n\n

\u30fbOther (Timer, Hourly signal, power on\/off)<\/strong>
While the Timer\/Hourly signal function is active, increase the Volume.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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Buttons do not respond<\/span><\/div>\n <\/summary>\n
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\u2014 Is there any dust or debris stuck in the gap around the buttons?<\/strong>
Remove any dust or debris and try operating it again.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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Not Charging. The Charging LED does not light up.<\/span><\/div>\n <\/summary>\n
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\u2014 Are you using the recommended USB cable and power supply?<\/strong>
To charge The Clock, you need a USB cable with USB-C (USB Type-C) on both ends and a power adapter or mobile battery that can output 15W (5V3A) or higher from a single port. If charging is possible, inserting the cable makes The Clock beep, the Charging LED will turn on or will be pulsing, and it starts charging.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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The main unit is hot<\/span><\/div>\n <\/summary>\n
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\u2014 Are you using it in direct sunlight or in a high-temperature environment?<\/strong>
The main unit is made of aluminum and may become hot in direct sunlight or near heat sources.
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\u2014 Is it charging?<\/strong>
It may become hot while charging, but this is not a malfunction because it is designed to dissipate internal heat through the entire main unit.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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Unable to operate<\/span><\/div>\n <\/summary>\n
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\u2014 Has an error occurred?<\/strong><\/p>\n\n\n\n

If an error occurs in the main unit, all Minute LEDs will pulse, and an error number corresponding to the issue will turn On. \u2028Do not resume operation. Record the displayed error number and contact BALMUDA Support Center<\/a>.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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The Hourly signal does not sound<\/span><\/div>\n <\/summary>\n
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\u2014 The Hourly signal will not sound when:<\/strong><\/p>\n\n\n\n