{"id":959,"date":"2026-04-20T18:17:34","date_gmt":"2026-04-20T09:17:34","guid":{"rendered":"https:\/\/www.balmuda.com\/global\/connect-app\/?page_id=959"},"modified":"2026-04-20T18:31:48","modified_gmt":"2026-04-20T09:31:48","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/www.balmuda.com\/global\/connect-app\/dsc01\/en\/troubleshooting\/","title":{"rendered":"If You Encounter Problems"},"content":{"rendered":"\n

Device Troubleshooting<\/h2>\n\n\n
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The time doesn\u2019t match even though it\u2019s linked with the app<\/span><\/div>\n <\/summary>\n
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\u2014 Is the app\u2019s time setting set to \u201cManual on device\u201d?<\/strong>
Selecting \u201cSet Automatically\u201d in the time settings will sync the time with your smartphone or a chosen time zone.<\/p>\n\n\n\n


\u2014 Is The Clock connected to the app or Wi-Fi?<\/strong>
Time synchronization for The Clock is done via Bluetooth through the app or via Wi-Fi.
<\/p>\n\n\n\n

\u2014 Is the time zone setting correct?<\/strong>
If you have specified a particular time zone, it may differ from your current location\u2019s time zone. Time zone settings can only be changed from the app.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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The dial does not light up<\/span><\/div>\n <\/summary>\n
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\u2014 Is the device battery sufficiently charged?<\/strong>
Low battery capacity may limit the maximum brightness.
<\/p>\n\n\n\n

\u2014 Is the light sensor covered?<\/strong>
If the light sensor detects darkness, the LED brightness will decrease.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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No sound<\/span><\/div>\n <\/summary>\n
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\u2014 Is the volume set to zero?<\/strong>
Relax Time, alarm, and other sounds each have independent volume controls. If no sound plays when it should, turn the crown clockwise.
You can also adjust volumes in each feature\u2019s settings in the app. To adjust on the device:<\/p>\n\n\n\n

<\/p>\n\n\n\n

\u2028\u30fbRelax Time<\/strong>
Increase the volume while Relax Time is active.<\/p>\n\n\n\n

\u2028\u30fbAlarm<\/strong>
Increase the volume while the alarm sound is playing or during alarm sound preview (press the sun button twice).<\/p>\n\n\n\n

\u30fbOthers (timer, chime, power on\/off)<\/strong>
Increase the volume while timer or chime is active.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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Buttons do not respond<\/span><\/div>\n <\/summary>\n
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\u2014 Is there dirt or debris stuck in the button gaps?<\/strong>
Please remove any dirt or debris and try operating again.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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Not charging. Charging LED does not light up.<\/span><\/div>\n <\/summary>\n
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\u2014 Are you using the recommended USB cable and power source?<\/strong>
Charging The Clock requires a USB cable with USB-C connectors on both ends and a power adapter or mobile battery capable of outputting 15W (5V 3A) or more from a single port. When charging is possible, plugging in the cable will produce a sound, and the charging LED will light up or blink to indicate charging has started.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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The main unit is hot<\/span><\/div>\n <\/summary>\n
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\u2014 Are you using it in direct sunlight or a high-temperature environment?<\/strong>
The main unit is made of aluminum and may become hot when exposed to direct sunlight or near heat sources.
<\/p>\n\n\n\n

\u2014 Is it charging?<\/strong>
It may become hot during charging, but this is not a malfunction as the internal heat is dissipated throughout the entire unit.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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Cannot operate<\/span><\/div>\n <\/summary>\n
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\u2014 Is there an error?<\/strong>
If an error occurs, all Minute LEDs will flash and an error number corresponding to the issue will light up.
Do not continue operation; please record the displayed error number and contact the Balmuda Support Center<\/a>.<\/p>\n\n<\/div>\n <\/div>\n <\/details>\n\n\n

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The hourly chime does not sound<\/span><\/div>\n <\/summary>\n
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\u2014 The hourly chime will not sound under any of the following conditions:<\/strong><\/p>\n\n\n\n