If You Encounter Problems

— Is the app’s time setting set to “Manual on device”?
Selecting “Set Automatically” in the time settings will sync the time with your smartphone or a chosen time zone.

— Is The Clock connected to the app or Wi-Fi?
Time synchronization for The Clock is done via Bluetooth through the app or via Wi-Fi.

— Is the time zone setting correct?
If you have specified a particular time zone, it may differ from your current location’s time zone. Time zone settings can only be changed from the app.

— Is the device battery sufficiently charged?
Low battery capacity may limit the maximum brightness.

— Is the light sensor covered?
If the light sensor detects darkness, the LED brightness will decrease.

— Is the volume set to zero?
Relax Time, alarm, and other sounds each have independent volume controls. If no sound plays when it should, turn the crown clockwise.
You can also adjust volumes in each feature’s settings in the app. To adjust on the device:


・Relax Time
Increase the volume while Relax Time is active.


・Alarm
Increase the volume while the alarm sound is playing or during alarm sound preview (press the sun button twice).

・Others (timer, chime, power on/off)
Increase the volume while timer or chime is active.

— Is there dirt or debris stuck in the button gaps?
Please remove any dirt or debris and try operating again.

— Are you using the recommended USB cable and power source?
Charging The Clock requires a USB cable with USB-C connectors on both ends and a power adapter or mobile battery capable of outputting 15W (5V 3A) or more from a single port. When charging is possible, plugging in the cable will produce a sound, and the charging LED will light up or blink to indicate charging has started.

— Are you using it in direct sunlight or a high-temperature environment?
The main unit is made of aluminum and may become hot when exposed to direct sunlight or near heat sources.

— Is it charging?
It may become hot during charging, but this is not a malfunction as the internal heat is dissipated throughout the entire unit.

— Is there an error?
If an error occurs, all Minute LEDs will flash and an error number corresponding to the issue will light up.
Do not continue operation; please record the displayed error number and contact the Balmuda Support Center.

— The hourly chime will not sound under any of the following conditions:

• The chime is turned off in the app
• “Other volume” is set to zero
• Alarm is being set
• Relax Time is in use
• Timer is in use
• The room is dark

There is a high possibility of malfunction; please request repair from the Balmuda Support Center.

— Is the volume too low?
In clock display mode, press the sun button twice to preview the alarm sound. While the sound plays, turn the crown to adjust the volume. Press the crown once to confirm.
To change from the app, adjust the alarm volume in the volume settings at the bottom of the main screen.

— Is the time zone correct?
When setting the alarm via the app, the time is set according to the time zone.

— Is AM/PM correct?
Wake-up time is set based on 24-hour display.


— Is the sun LED lit?
Press and hold the sun button and reset the alarm.

— Are you using a compatible adapter or charger?
Charging requires a USB power source capable of 15W (5V3A) or more. Please use a USB cable with USB-C connectors on both ends and an adapter or charger with a single port capable of outputting 15W or more.

— Are you pressing the crown slowly twice?
If the interval between presses is too long, it may not respond.

— Is the main unit close to the smartphone?
Bluetooth may not connect if the distance is too far. Please move closer.

— Are you using the app on multiple smartphones simultaneously?
The Clock can only be operated from one paired smartphone. To use another smartphone, close the app on the current device and then open it on the other smartphone.

— Did you accidentally delete it?
Please register again using “Add Product.”